Secure My Booking
Protect your tickets from the unexpected!
For a worry-free ticket purchase, you may choose to opt into the Secure My Booking ticket refund program to obtain a refund if you’re unable to make it to your event!
From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including booking fees) if you are unable to make it to your event.
Secure My Booking ticket protection costs just £1.75 per ticket, so add this to your order at checkout and feel safe knowing you can claim a refund. Just add to the basket when you check out! (Please note this cannot be purchased retrospectively).
What's Covered?
- Death/accident/illness to the ticket holder
- Illness from COVID, government-mandated self-isolation, local lockdowns
- Death of ticket holders immediate family
- Adverse weather
- Travel delays
- Burglary, flood or fire at their home
- Plus much more!
View the full terms and conditions here
What's Not Covered?
- Refunds for events cancelled by HAC. We will always refund you ourselves in this instance.
- Refund of the protection itself
- Non-appearance of any cast member in a show
View the full terms and conditions here
Need to apply for a refund?
HAC operates a strict no-refund policy. However, if you have purchased Secure My Booking cover and would like to apply for a refund, please visit here. Refund applications should be submitted online within sixty (60) days of the incident. You may be asked to provide reasonable evidence when making a refund application.