Covid-19 FAQ's

At Harrow Arts Centre, our customer and audiences safety is of the upmost importance to us. Here you will find our carefully considered plans for reopening in line with government guidance and what we are doing to keep you safe!

Harrow Arts Centre is now fully reopen!

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I’d like to book a room for an activity or class, when can I book?

All classes, workshops and activities can now take place at Harrow Arts Centre. To book a space, please email box.office@harrowarts.com with any enquiries. A booking form (which can be downloaded here) will also need to be completed.

I’d like to book the Elliott Hall for a performance, when can I book and when can my performance take place?

Elliott Hall performances will resume from the 17th of July. We are taking bookings currently, please email box.office@harrowarts.com with a booking form (which can be downloaded here)

When will HAC be presenting in-person events again?

As lockdown restrictions continue to ease, we will start to introduce in-person events back into our programme. We will start with outdoor and socially distanced events and then full capacity events inside the Elliott Hall will return later in the year. Our upcoming Autumn programme will include our first full capacity indoor events in the Elliott Hall. Please rest assured that our audiences safety is at the forefront of our programming choices.

What Covid-19 measures do you have in place at the venue?

Harrow Arts Centre is a certified Covid secure venue. There are several new measures put into place on site to ensure that the possibility of transmission of Covid-19 is reduced as much as possible. These include:
• Sanitising cleaning measures
• It is suggested that all visitors wear a face covering when visiting
• Track and Trace details are recorded upon entry
• Weekly fogging
• The implementation of hand sanitiser stations at entry & exit points

I don’t feel comfortable returning to the venue just yet, can I still get involved?

Absolutely! We recognise that some people won’t feel comfortable returning to the venue for some while, which is why will continue to programme digital events you can enjoy from the comfort of your own home. Even when we do present in-person events later this year, we will still be offering a ‘digital engagement’ option for some events too. You can explore all digital events here!

I've tested postive and/or need to self isolate - can i get a refund for my ticket(s)?

Yes, If by order of the Government there is a Borough wide or UK lockdown, or we are placed into a tier system which does not permit this event to go ahead, we will offer a full refund to all customers. If you can no longer attend your event because you either tested positive for Covid-19 or have been instructed to self isolate we will offer you a full refund (you will be required to provide proof of a positive test or self isolation instructions). If you have any questions about our Covid cancellation policy, you can email us at box.office@harrowarts.com

Am I able to hold Zoom classes from your rooms?

Harrow Arts Centre has Harrow Council public Wifi which is sufficient to run small zoom classes. If you
have any concerns about internet speeds, please email box.office@harrowarts.com and the team will be able to assist you.

Do I need to take part in the track and trace register system if I am a tutor?

Yes, everyone entering the building should scan the QR code on the main entrance or exit of the building.

Do I need to wear a face covering when visiting?

Although face coverings are no longer mandatory, it is expected and recommended that people should wear face coverings in crowded indoor areas unless exempt!

Will the toilet and baby changing facilities be available?

Toilets and baby changing facilities are now available throughout our buildings. These are cleaned throughout the day and fogged once a week.

I have a question that isn't listed here, how can i get in touch?

If you have any questions or concerns then please do get in touch via email and a member of our team would be more than happy to help

We look forward to welcoming you back to Harrow Arts Centre and thank you for helping keep everybody safe!