Covid-19 FAQ's

At Harrow Arts Centre, our customer and audiences safety is of the upmost importance to us. Here you will find our carefully considered plans for reopening in line with government guidance and what we are doing to keep you safe!

Harrow Arts Centre is now fully reopen!

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I've tested positive and/or need to self isolate - can i get a refund for my ticket(s)?

Yes, If by order of the Government there is a Borough wide or UK lockdown, or we are placed into a tier system which does not permit this event to go ahead, we will offer a full refund to all customers.If you or members of your party can no longer attend your event due to either testing positive for Covid-19 or being instructed to self isolate we will offer you a full refund on the affected tickets (you will be required to provide proof of a positive test or self isolation instructions). If you have any questions about our Covid cancellation policy, you can email us at box.office@harrowarts.com

What Covid-19 measures do you have in place at the venue?

Harrow Arts Centre is a certified Covid secure venue. There are several new measures put into place on site to ensure that the possibility of transmission of Covid-19 is reduced as much as possible. These include:

  • Face Masks are Mandatory.
  • Hand sanitiser stations at all entrance and exits.
  • We are regularly cleaning and disinfectant fogging all spaces and the Elliott Hall in between every performance.
  • Although not required, we kindly ask all audience members to take a lateral flow test before attending.
  • Full refunds available for ticket holders who test positive or are instructed to self isolate by NHS Track and Trace.

I’d like to book a room for an activity or class, when can I book?

All classes, workshops and activities can now take place at Harrow Arts Centre. To book a space, please email box.office@harrowarts.com with any enquiries. A booking form (which can be downloaded here) will also need to be completed.

I’d like to book the Elliott Hall for a performance, when can I book and when can my performance take place?

Elliott Hall performances have resumed. We are taking bookings currently, please email box.office@harrowarts.com with a booking form (which can be downloaded here)

Are any HAC events in person?

We have reintroduced in-person events back into our programme this Autumn and will continue into Spring. Please rest assured that our audiences safety is at the forefront of our programming choices.

What do I need to attend a show?

• Bring a mask as it is now mandatory to wear one while visiting
• We recommend you do take a Lateral Flow Test before coming and do not attend if the test is positive.
• You do not need a Covid Pass or Proof of a negative test to attend a show at our venue

I don’t feel comfortable returning to the venue just yet, can I still get involved?

Absolutely! We recognise that some people won’t feel comfortable returning to the venue for some while, which is why will continue to programme digital events you can enjoy from the comfort of your own home. Even when we do present in-person events later this year, we will still be offering a ‘digital engagement’ option for some events too. You can explore all digital events here!

Am I able to hold Zoom classes from your rooms?

Harrow Arts Centre has Harrow Council public Wifi which is sufficient to run small zoom classes. If you
have any concerns about internet speeds, please email box.office@harrowarts.com and the team will be able to assist you.

Do I need to wear a face covering when visiting?

It is now mandatory that people wear face coverings in our venue unless exempt!

Will the toilet and baby changing facilities be available?

Toilets and baby changing facilities are now available throughout our buildings. These are cleaned throughout the day and fogged once a week.

I have a question that isn't listed here, how can i get in touch?

If you have any questions or concerns then please do get in touch via email and a member of our team would be more than happy to help

We look forward to welcoming you back to Harrow Arts Centre and thank you for helping keep everybody safe!