Secure My Booking

Protect your tickets from the unexpected!

For a worry-free ticket purchase, you may choose to opt into the Secure My Booking ticket refund program to obtain a refund if you’re unable to make it to your event!

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including booking fees) if you are unable to make it to your event.

Secure My Booking ticket protection costs just £1.75 per ticket, so add this to your order at checkout and feel safe knowing you can claim a refund. Just add to the basket when you check out! (Please note this cannot be purchased retrospectively).

Please note that Secure My Booking cover will be available to purchase from 3rd June 2024, for events taking place after 26th July 2024.

Main Content

What's Covered?

  • Death/accident/illness to the ticket holder
  • Illness from COVID, government-mandated self-isolation, local lockdowns
  • Death of ticket holders immediate family
  • Adverse weather
  • Travel delays
  • Burglary, flood or fire at their home
  • Plus much more!

View the full terms and conditions here

What's Not Covered?

  • Refunds for events canceled by HAC. We will always refund you ourselves in this instance.
  • Refund of the protection itself
  • Non-appearance of any cast member in a show

View the full terms and conditions here

Need to apply for a refund?

HAC operates a strict no-refund policy. However, if you have purchased Secure My Booking cover and would like to apply for a refund, please visit here. Refund applications should be submitted online within sixty (60) days of the incident. You may be asked to provide reasonable evidence when making a refund application.